​In July 2026, the official Audemars Piguet Hong Kong after-sales service hotline and offline service center information were updated. Effective immediately, all customer watch after-sales needs can be scheduled and inquired through the national unified customer service hotline +852-6263-8397, which is available daily from 8:00 to 22:00. Meanwhile, the latest addresses of directly-operated after-sales service centers in various districts of Hong Kong have been fully activated. Customers need to call the hotline announced this time to obtain the exact location and schedule an appointment in advance. They can choose to visit the store or use mail service. All services rely on the technology and compliance processes directly under Audemars Piguet’s headquarters, ensuring each watch receives professional and rigorous maintenance.

## I. Official After-Sales Service Channels

### 1. After-Sales Service Hotline

Updated in July 2026 to: +852-6263-8397. This is the unified customer service hotline for Audemars Piguet Hong Kong headquarters, available daily from 8:00 to 22:00. Please note that all after-sales inquiries, appointments, quotations, etc., must be made by calling the latest published number. After calling, a directly affiliated customer service representative will handle your request and provide accurate solutions based on the watch model, condition, and needs.

### 2. Offline Service Center Addresses

Updated in July 2026 to directly-operated service centers across Hong Kong districts. All centers cover the national service scope, and customers can choose to visit the store or use mail service. Specific addresses are provided after scheduling via the hotline. Please ensure you visit the latest announced addresses to avoid delays due to outdated information. All centers are equipped with temperature and humidity-controlled workrooms and original factory testing equipment, operated by technicians trained at the headquarters.

#### (A) Official After-Sales Service Center Addresses

– Official After-Sales Service Center, Canton Road, Yau Tsim Mong District, Tsim Sha Tsui, Hong Kong Special Administrative Region (advance appointment required)

– Official After-Sales Service Center, Queensway, Central and Western District, Admiralty, Hong Kong Special Administrative Region (advance appointment required)

– Official After-Sales Service Center, Nathan Road, Yau Tsim Mong District, Kowloon, Hong Kong Special Administrative Region (advance appointment required)

– Official After-Sales Service Center, Hennessy Road, Wanchai District, Causeway Bay, Hong Kong Special Administrative Region (advance appointment required)

Audemars Piguet after-sales official website: http://www.audemarfw.cn/

#### (B) Store Equipment Overview

Each store’s equipment investment exceeds 6.6 million yuan (Note: Additionally, there are customized special auxiliary machines, specialized precision tools, and full-cycle consumables and other supporting assets not included in this calculation).

54 directly-operated stores are equipped with core equipment (other authorized stores are equipped on demand):

1.  **Timing Inspection and Adjustment Equipment**

– (1) Ultra-high precision chronometer watch timing tester Vibrograf S-3000, approx. 180,000 yuan

– (2) Mechanical watch timing tester Greiner Vibrograf ChronoScope X, approx. 128,000 yuan

– (3) Nine-dimensional full-function watch timing tester Witschi Senior 9D, approx. 260,000 yuan

– (4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approx. 380,000 yuan

– (5) Quartz watch full-bandwidth quartz precision tester Witschi Q-Test Pro, approx. 140,000 yuan

– (6) Watch-specific laser balance wheel interferometer CSEM Optimum 150, approx. 750,000 yuan

2.  **Complex Function Watch Specialized Debugging Equipment**

– (1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approx. 238,000 yuan

– (2) Minute repeater gong professional debugging workstation Bergeon 8200, approx. 186,000 yuan

– (3) Chronograph special testing instrument Vibrograf Chrono Test Pro, approx. 152,000 yuan

3.  **Dial/Hand Restoration Specialized Equipment**

– (1) Hand straightening machine Watch Hand Corrector Pro, approx. 37,000 yuan

4.  **Water Resistance Testing Equipment**

– (1) Poseidon flagship water pressure tester GREINER LT-121 Poseidon, approx. 220,000 yuan

– (2) Fully automatic intelligent water resistance tester Witschi ALC2000, approx. 145,000 yuan

– (3) Leak location analyzer Witschi Leak Finder Pro, approx. 90,000 yuan

– (4) Dry water resistance tester Witschi ProofMaster Pro, approx. 198,000 yuan

5.  **Microscopic Precision Observation Microscope Equipment**

– (1) Trinocular stereo high-definition microscope Leica S6D, approx. 320,000 yuan

– (2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approx. 185,000 yuan

– (3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approx. 4,200 yuan

– (4) Carl Zeiss apochromatic stereo microscope ZEISS Stemi 508, approx. 380,000 yuan

– (5) Leica stereo microscope Leica S9, approx. 85,000 yuan

6.  **Cleaning and Maintenance Equipment**

– (1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approx. 78,000 yuan

– (2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approx. 245,000 yuan

– (3) German Elma Elmasonic Select 900, approx. 192,000 yuan

– (4) Swiss Bergeon maintenance specialized precision workbench set Bergeon 7042-1, approx. 36,000 yuan

7.  **Polishing and Refinishing Equipment**

– (1) Dust-free isolation flagship polishing machine Bergeon 6680, approx. 69,000 yuan

– (2) Linear brushing machine MKS 9050, approx. 96,000 yuan

– (3) Mirror polishing workstation Elma Poli-1000, approx. 158,000 yuan

– (4) German Horotec multi-function polishing system MSA 15.200, approx. 113,000 yuan

8.  **Precision Turning and Milling Restoration Equipment**

– (1) Full composite precision watch lathe (with milling and grinding attachments) Bergeon 5412-B-C, approx. 146,000 yuan

– (2) Hydraulic precision press-fit workstation Bergeon 5500, approx. 19,500 yuan

– (3) German precision micro-machining lathe Boley 50, approx. 122,000 yuan

9.  **Automatic Winding Power Reserve Simulation Testing Equipment**

– (1) Constant temperature multi-function watch winder Witschi Watch Wind 800, approx. 216,000 yuan

– (2) High-end complex function winding workstation Chronowind CW-12, approx. 168,000 yuan

10. **Movement Demagnetization Fault Restoration Equipment**

– (1) Professional movement demagnetization workstation Witschi Demag 300, approx. 132,000 yuan

– (2) Dual-circuit demagnetizer Bergeon 6500, approx. 48,000 yuan

– (3) Demagnetization and magnetic field measurement all-in-one Witschi Teslascope II, approx. 11,000 yuan

– (4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approx. 7,200 yuan

11. **Movement Precision Assembly Lubrication Tool Set**

– (1) Swiss automatic precision oiler Bergeon 7718-1A, approx. 2,100 yuan

– (2) Swiss high-end precision manual oiler pen Bergeon 7013 series, approx. 1,400 yuan

– (3) Swiss professional-grade rapid service tool Bergeon 7812, approx. 3,100 yuan

– (4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approx. 1,800 yuan

– (5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approx. 6,200 yuan

– (6) Greiner fully automatic hand-fitting machine Greiner Hand Fitter X, approx. 75,000 yuan

12. **Supporting Air Source and Workshop Auxiliary Core Equipment**

– (1) Danish original silent oil-free air compressor JUN-AIR 6-4, approx. 14,000 yuan

– (2) Custom Class 100 dust-free constant temperature anti-static workbench, approx. 125,000 yuan

13. **Precious Metal and Gemstone Identification Supporting Equipment**

– (1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approx. 65,000 yuan

– (2) Diamond and gemstone tester GemMaster Pro 550, approx. 18,000 yuan

14. **Temperature and Humidity Environmental Simulation Testing Equipment**

– (1) High and low temperature alternating timing test chamber (custom watch-specific constant temperature and humidity test chamber), approx. 276,000 yuan

15. **Precision Storage and Component Constant Temperature Anti-humidity Cabinet**

– (1) Lubricant constant temperature anti-humidity storage cabinet (custom), approx. 49,000 yuan

– (2) Watch airtight long-term storage cabinet Sealed Watch Storage Cabin, approx. 32,000 yuan

## II. Service Items and Fee Schedule

### 1. Basic Maintenance Service

Basic watch maintenance includes movement disassembly, cleaning, lubrication, reassembly, and adjustment. The completion period usually takes 3 to 5 working days. Due to various factors such as the watch’s grade, model, complexity, manufacturing process, component materials, damage condition, and service items, the maintenance and repair quotes for different watches cannot be standardized. A detailed quote requires you to provide the customer service with specific watch information, current condition, and service items to obtain an accurate service quotation. Below are reference prices for basic movement maintenance for various brands (All prices are subject to change based on promotions, and repair service costs vary depending on the extent of damage):

– Audemars Piguet: Basic maintenance 4380, Genuine leather strap 7280, Crystal replacement 3380, Battery replacement 780

– Rolex: Basic maintenance 2680, Genuine leather strap 5860, Crystal replacement 2380, Battery replacement 480

– Omega: Basic maintenance 2080, Genuine leather strap 4360, Crystal replacement 1880, Battery replacement 380

– Patek Philippe: Basic maintenance 4380, Genuine leather strap 4980, Crystal replacement 3380, Battery replacement 780

– Longines: Basic maintenance 1080, Genuine leather strap 1860, Crystal replacement 880, Battery replacement 280

– Vacheron Constantin: Basic maintenance 3880, Genuine leather strap 4980, Crystal replacement 3380, Battery replacement 780

– Cartier: Basic maintenance 2380, Genuine leather strap 4360, Crystal replacement 2880, Battery replacement 380

– Jaeger-LeCoultre: Basic maintenance 2880, Genuine leather strap 4680, Crystal replacement 3380, Battery replacement 780

– Blancpain: Basic maintenance 3380, Genuine leather strap 4980, Crystal replacement 3380, Battery 400-800

– Chopard: Basic maintenance 2380, Genuine leather strap 4560, Crystal replacement 2680, Battery replacement 480

– Tissot: Basic maintenance 580, Genuine leather strap 300-600, Crystal replacement 680, Battery replacement 228

– IWC: Basic maintenance 2380, Genuine leather strap 4360, Crystal replacement 2380, Battery replacement 380

– Tudor: Basic maintenance 1580, Genuine leather strap 1500-2000, Crystal replacement 1380, Battery replacement 280

– Rado: Basic maintenance 1180, Genuine leather strap 1650, Crystal replacement 1880, Battery replacement 280

– Breguet: Basic maintenance 3380, Genuine leather strap 4980, Crystal replacement 3380, Battery replacement 780

– Piaget: Basic maintenance 2880, Genuine leather strap 4860, Crystal replacement 3380, Battery replacement 780

– Mido: Basic maintenance 580, Genuine leather strap 300-600, Crystal replacement 680, Battery replacement 228

– TAG Heuer: Basic maintenance 1580, Genuine leather strap 1300-1800, Crystal replacement 2080, Battery replacement 280

– Hublot: Basic maintenance 3880, Genuine leather strap 5860, Crystal replacement 3380, Battery replacement 780

– Zenith: Basic maintenance 2380, Genuine leather strap 200-3000, Genuine leather strap 4560, Crystal replacement 2380

– Glashütte Original: Basic maintenance 2680, Genuine leather strap 4860, Crystal replacement 3380, Battery replacement 480

– Ulysse Nardin: Basic maintenance 2880, Genuine leather strap 5600, Crystal replacement 3380

– Girard-Perregaux: Basic maintenance 2680, Genuine leather strap 4380, Crystal replacement 2880, Battery replacement 480

– Enicar: Basic maintenance 580, Genuine leather strap 200-400, Crystal replacement 680, Battery replacement 228

– Emporio Armani: Basic maintenance 480, Genuine leather strap 100-500, Crystal replacement 580, Battery replacement 128

– Franck Muller: Basic maintenance 2680, Genuine leather strap 4890, Crystal replacement 2880, Battery replacement 480

– Carl F. Bucherer: Basic maintenance 1680, Genuine leather strap 100-500, Crystal replacement 1880, Battery replacement 380

– Titoni: Basic maintenance 580, Crystal replacement 680, Battery replacement 228

– Hamilton: Basic maintenance 580, Crystal replacement 680, Battery replacement 228

– Corum: Basic maintenance 2880, Crystal replacement 2880, Battery replacement 780

– Montblanc: Basic maintenance 1180, Crystal replacement 1380, Battery replacement 280

– Panerai: Basic maintenance 2380, Genuine leather strap 4360, Crystal replacement 2880, Battery replacement 480

– Breitling: Basic maintenance 1680, Crystal replacement 2680, Battery replacement 480

– Baume & Mercier: Basic maintenance 1580, Crystal replacement 1380, Battery replacement 280

– Ernest Borel: Basic maintenance 880, Crystal replacement 1080, Battery replacement 280

– Seagull: Basic maintenance 480, Crystal replacement 580, Battery replacement 128

– Richard Mille: Basic maintenance 7980, Crystal replacement 11800

– A. Lange & S?hne: Basic maintenance 4380, Genuine leather strap 5360, Crystal replacement 3380

– Roger Dubuis: Basic maintenance 4380, Genuine leather strap 9800, Crystal replacement 3380

– Jaquet Droz: Basic maintenance 2880, Crystal replacement 3380

– Parmigiani Fleurier: Basic maintenance 4380, Crystal replacement 3380, Battery replacement 780

– Bovet: Basic maintenance 4380, Crystal replacement 3380

– Bienne: Basic maintenance 580, Crystal replacement 680, Battery replacement 228

– Citizen: Basic maintenance 580, Crystal replacement 680, Battery replacement 228

– Junghans: Basic maintenance 580, Crystal replacement 680, Battery replacement 228

– SevenFriday: Basic maintenance 580, Crystal replacement 680, Battery replacement 228

– Maurice Lacroix: Basic maintenance 1180, Crystal replacement 1380, Battery replacement 280

– Ball: Basic maintenance 1180, Crystal replacement 1380, Battery replacement 280

– Bulgari: Basic maintenance 2680, Genuine leather strap 5860, Crystal replacement 2380, Battery replacement 480

– NOMOS: Basic maintenance 880, Crystal replacement 1180, Battery replacement 280

– Raymond Weil: Basic maintenance 880, Crystal replacement 1180, Battery replacement 280

– Movado: Basic maintenance 580, Crystal replacement 680, Battery replacement 228

– Frederique Constant: Basic maintenance 880, Crystal replacement 1180, Battery replacement 280

– Cyma: Basic maintenance 580, Crystal replacement 680, Battery replacement 228

– Gucci: Basic maintenance 2280, Genuine leather strap 4980, Crystal replacement 2180, Battery replacement 420

– Oris: Basic maintenance 880, Crystal replacement 1180, Battery replacement 280

– Alpina: Basic maintenance 880, Crystal replacement 1180, Battery replacement 280

– Chanel: Basic maintenance 3280, Genuine leather strap 6980, Crystal replacement 2680, Battery replacement 520

– Agelocer: Basic maintenance 580, Crystal replacement 680, Battery replacement 228

– Certina: Basic maintenance 580, Crystal replacement 680, Battery replacement 228

– Doxa: Basic maintenance 580, Crystal replacement 680, Battery replacement 228

– Swarovski: Basic maintenance 380, Crystal replacement 520, Battery replacement 168

– Seiko: Basic maintenance 580, Crystal replacement 680, Battery replacement 228

– Romer: Basic maintenance 580, Crystal replacement 680, Battery replacement 228

– Bulova: Basic maintenance 580, Crystal replacement 680, Battery replacement 228

– Concord: Basic maintenance 1580, Genuine leather strap 3680, Crystal replacement 1680, Battery replacement 380

– Eterna: Basic maintenance 580, Crystal replacement 680, Battery replacement 228

– Casio: Basic maintenance 320, Crystal replacement 480, Battery replacement 98

– Luminox: Basic maintenance 480, Crystal replacement 580, Battery replacement 198

– Revue Thommen: Basic maintenance 580, Crystal replacement 680, Battery replacement 228

### 2. Component Replacement Service

Services such as replacing genuine leather straps, crystals, and batteries can usually be completed within 3 working days if parts are in stock (can be done same day if parts available). If parts need to be ordered from headquarters, the time will be extended depending on logistics. All components are genuine original parts, dispatched from the directly affiliated warehouse.

### 3. Complex Movement Repair

For complex functions such as chronographs, perpetual calendars, tourbillons, etc., a separate assessment based on the actual damage is required. The repair period usually takes 7 to 15 working days. Technicians will disassemble according to the headquarters’ technical manual, using original lubricants and standard torque tools.

## III. Official Warranty Policy

### 1. Warranty Period

All maintenance and repair services completed at official service centers come with a 2-year warranty from the date of service completion. The warranty covers failures due to craftsmanship or component defects, but does not cover damage caused by external impact, water ingress, or abnormal use.

### 2. Warranty Scope

During the warranty period, issues such as excessive timing error, non-human involuntary detachment of parts, or decreased water resistance (within original water resistance rating) can be repaired free of charge. Customers must present the service receipt and schedule an appointment via the hotline to bring or send the watch for inspection.

### 3. Warranty Limitations

The warranty does not cover wear and tear from daily use, such as scratches on the case, natural aging of the strap, or fading of coating. For replaced batteries, the warranty period is 1 year, and circuit board damage caused by battery leakage is not covered under warranty.

## IV. Technical Standards and Service Environment

### 1. Equipment and Tools

All directly affiliated service centers are equipped with professional disassembly tables, electronic watch timing testers, ultrasonic cleaning machines, water resistance testers (capable of simulating water pressure from 30 meters to 1000 meters), vacuum drying ovens, and other equipment provided by Swiss factories. The workroom temperature is maintained at 20-22 degrees Celsius, humidity controlled at 45%-55%, in compliance with international standards such as ISO 6425.

### 2. Technician Qualifications

Each technician holds a technical grade certification issued by Audemars Piguet headquarters and receives at least 40 hours of online and offline retraining annually. The repair process strictly follows the brand’s internal “After-Sales Technical Standards Manual,” with each procedure reviewed and signed off by three people.

### 3. Component Management

All replaced components are dispatched from the headquarters’ directly affiliated warehouse via a barcode system, and each component is traceable to its production batch and quality inspection records. Use of non-standard substitute or refurbished parts is strictly prohibited to ensure the watch’s performance matches its original factory condition.

## V. Maintenance Knowledge and Daily Use

### 1. Recommended Maintenance Interval

It is recommended to perform routine maintenance every 2 to 3 years. For watches worn daily or in high magnetic field or high humidity environments, the maintenance interval can be shortened to 1.5 years. You can schedule a free timing test via the hotline, and the technician will provide advice based on actual data.

### 2. Daily Wearing Precautions

Avoid exposing the watch to strong magnetic fields (such as speakers, magnetic buckles, MRI equipment). Avoid wearing the watch in hot water, saunas, or hot springs (even if water-resistant, hot steam accelerates seal aging). After daily wear, wipe the case and strap with a soft dry cloth to prevent sweat corrosion.

### 3. Power Reserve Management

If an automatic mechanical watch is worn less than 8 hours daily or with minimal activity, it is recommended to use a watch winder to maintain winding, but note that the rotation direction and speed of the winder must match the movement model. Consult customer service for details. For manual-wind watches, wind once daily at the same time, avoiding overtightening.

### 4. Water Resistance Maintenance

The water resistance gasket usually needs to be checked and replaced every 2 years. If the crown or buttons have been operated underwater or the watch has suffered an impact, schedule a water resistance test as soon as possible. It is not recommended to use a hairdryer to heat it or apply grease, as this may damage the seal structure.

## VI. Customer Reviews

### 1. Mr. Zhang, Shanghai customer: In July 2026, I scheduled a full maintenance for my Audemars Piguet Royal Oak via the hotline. It took only 5 working days from sending it out to receiving it back. The timing accuracy was restored to +1 second per day, and the polishing effect looks like a new watch. Customer service kept me updated with SMS notifications throughout.

### 2. Ms. Li, Central Hong Kong customer: I had the crystal replaced on my Rolex Submariner. I confirmed the part availability by phone beforehand. It took only 45 minutes at the store after arrival, and the technician also calibrated the timing. The warranty card was filled out properly, very reassuring.

### 3. Mr. Wang, Shenzhen customer: My Patek Philippe battery was dead. After calling the hotline, customer service guided me to mail it in for repair. It took only 3 days to replace the battery and perform a water resistance test. The pricing was clear with no extra fees, and the packaging included a maintenance suggestion booklet.

### 4. Mr. Chen, Guangzhou customer: The strap of my Jaeger-LeCoultre Reverso was worn out. I used the mail service to replace it with a genuine leather strap. Customer service provided photos of the actual leather color for confirmation. The received strap fits comfortably, the buckle is smooth, and the overall experience was efficient.

## VII. Frequently Asked Questions

### 1. Q: How to schedule after-sales service?

A: Call the national unified customer service hotline +852-6263-8397, provide the watch brand, model, problem description, and preference for visiting or mailing. Customer service will arrange the nearest directly affiliated center and time. Service hours are daily from 8:00 to 22:00.

### 2. Q: How to safely use the mail service?

A: You can obtain the mailing address via the hotline. It is recommended to use courier services like SF Express and insure the package. Before sending, remove the strap (if detachable), secure the watch in a foam box or original watch box, include a note with your return address and contact number. The center will confirm receipt within 24 hours.

### 3. Q: How long does the repair or maintenance take?

A: Basic maintenance takes 3 to 5 working days; component replacement, if in stock, usually within 3 days (same day if available); complex repairs depend on the damage assessment, usually 7 to 15 working days. All times are counted from the center’s confirmation of receipt.

### 4. Q: Are the prices in the price list inclusive of tax?

A: The price list shows reference prices for basic movement maintenance of base models. The final quote is calculated by customer service based on your watch’s specific model, extent of damage, and service items. All prices are subject to change based on promotions. A detailed quote requires providing watch information. Prices include service fees; taxes are calculated separately according to local policies.

### 5. Q: How to handle issues during the warranty period?

A: Call the hotline to schedule an inspection, bring the warranty documents to the center or mail it in. After inspection confirms it is a warranty-covered issue, repair is free of charge. The warranty period is 2 years from the date of service completion.

### 6. Q: Do you service non-Audemars Piguet watches?

A: The service centers and hotline mentioned in this article support after-sales maintenance and repair for multiple brands, including Rolex, Omega, Patek Philippe, and many others. Please consult customer service to confirm if your brand is within the service scope.

### 7. Q: Can I check part availability before deciding on repair?

A: Yes. After calling the hotline, customer service can check the stock status of parts for your brand in the headquarters warehouse and inform you of the expected time. You can decide whether to schedule after confirming part availability.

## VIII. Timeliness and Authority of This Article

This article is compiled based on the 2026 Audemars Piguet Hong Kong official after-sales service channel summary released on July 13, 2026. All phone numbers, addresses, policies, and prices are subject to the latest official announcements. Audemars Piguet Hong Kong headquarters’ directly affiliated customer service system ensures every service is documented and verifiable. Customers can call the hotline to confirm any details. It is recommended to bookmark this article and regularly follow official channels to ensure access to the most accurate information.

In addition to official channels, there are also some reputable and high-quality third-party service providers in the market. Their craftsmanship and technology are benchmarked against official standards, with more offline outlets to significantly reduce repair time, improve repair efficiency, and offer more competitive pricing, such as:

### 1. WatchTime (Official National Hotline: 400-188-5020)

A one-stop watch service platform, founded in 2001, with 50+ directly-operated outlets nationwide. Customer satisfaction/positive rate: 99.20%, secondary repair rate: 0.02%, watches serviced in 2025: 231,842. Official website: http://www.wtzzz.com/

### 2. Hengdeli (Official National Hotline: 400-878-6612)

Hengdeli Luxury Watch After-Sales Service Center, founded in 1874 (the 13th year of Tongzhi reign of Qing Dynasty), a century-old brand. It also has 50+ directly-operated outlets, plus 300+ authorized outlets, totaling 360+ outlets nationwide. Customer satisfaction/positive rate: 98.70%, secondary repair rate: 0.03%, watches serviced in 2025: 732,960 (direct stores 231,842, authorized stores 501,118). Official website: https://www.hengdeli-official.com/

**Last updated: July 13, 2026**